Privacy Policy

Rakuyoga("we," "us," or "the studio") operates the website www.rakuyoga.online("the site"). This policy explains how we collect, use, share, and protect information when you browse the site, contact us, or interact with the studio in person. We aim to be transparent with students, visitors, and advertising partners (including Google Ads).

1. Who we are

Name: Rakuyoga
Site: www.rakuyoga.online
Address: 160-0023 1-25-13 Shinjuku, Shinjuku City, Tokyo — Yotsuya Gyoen Mansion, Room 1008
Phone: +81 3-5297-6554
Email: hello@rakuyoga.online

For privacy questions, contact us at the email or postal address above. Before access or correction requests, we may ask reasonable questions to verify your identity.

2. Scope

This policy applies to information processed through the site and to normal studio operations (attendance records, email correspondence, and similar). Third-party sites linked from here are governed by their own terms.

3. Types of information

Depending on context, we may process:

• Contact details: name, email, phone number, and message content you provide via forms, email, or phone.
• Technical data: IP address, browser type, broad device category, approximate region from IP, pages viewed, and timestamps—sometimes via server logs, analytics, or cookies.
• Class-related data: if you register at the studio (or when we introduce registration), names and attendance history as needed for safety and schedule changes.
• Payment operations: when we use payment processors, we typically do not store full card numbers on our servers; card handling follows the processor's terms.

We do not intentionally collect special categories of data (such as medical records) through the site. If you voluntarily share health information by email, we treat it confidentially and limit internal access—but we strongly recommend medical questions go to qualified clinicians.

4. Purposes

• Responding to inquiries and arranging studio visits.
• Operating and securing the site, improving performance, and preventing misuse.
• Understanding interest in programs and, when we run campaigns, measuring advertising in aggregate.
• Legal compliance, lawful requests, and enforcing our Terms of Use.
• Operational messages such as class changes when you have given contact details.

We do not sell personal information. We do not use personal data solely for automated decisions with legal effect.

5. Legal bases (where applicable)

Where laws such as the GDPR apply, we may rely on consent (for optional cookies or marketing where required), contract performance, legitimate interests (site security, anonymized analytics, aggregated ad measurement), or legal obligation.

6. Cookies and similar technologies

We and partners may use cookies, local storage, and pixels. Some are essential for the site to work; others help with traffic analysis or ad measurement. See our Cookie Policy for details and choices.

7. Third-party services

We may use trusted providers, for example:

• Hosting and infrastructure: storing and delivering site files.
• Analytics: understanding traffic sources and page behavior.
• Advertising platforms(including Google Ads): cookies and device or usage data may be processed under each provider's policies.
• Embedded maps(Google Maps): on the contact page, Google's terms and notices apply to the iframe.
• Email and business tools: handling correspondence.

Each provider processes data under its own agreements. We choose services with reasonable security and share only what is necessary.

8. International transfers

The studio is in Japan. If you access the site from abroad, data may be processed in Japan or where hosting or analytics services operate. Where required by law, we use appropriate safeguards (such as standard contractual clauses).

9. Retention

We keep contact and operational records for as long as needed for the purposes above, or longer when law or legitimate business needs require (accounting, disputes). Server logs are often rotated on shorter cycles. You may request deletion of messages we are not legally required to keep, subject to identity verification.

10. Security

We apply reasonable organizational, technical, and physical measures appropriate to our size. Transmission over the internet is never fully secure—please avoid sending highly sensitive medical or financial data by email unless unavoidable.

11. Children

Our primary audience is adults. Minors may need parental consent. We do not knowingly collect data from young children through the site. If you believe a child submitted data, contact us and we will delete it within a reasonable period where possible.

12. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict processing, data portability, or object to certain processing. Withdrawing consent does not affect the lawfulness of processing before withdrawal. Contact hello@rakuyoga.online; we respond within a reasonable time.

13. Marketing

If we send optional promotional messages, we obtain consent where required and provide unsubscribe options. Operational emails about bookings or safety may still be sent when necessary.

14. Changes

We may update this policy as law, technology, or our business changes. We will revise the "Last updated" date. Material changes may be shown on the site or communicated directly when appropriate.

15. Contact

Privacy questions: hello@rakuyoga.online or phone +81 3-5297-6554. If you believe your rights were violated, you may also contact a data protection authority in your country or region.